Reference

How arena22 Handles Your Data in Indonesia

Your account data, wallet activity, and personal details are handled with clear rules at arena22 — no vague policies, no hidden sharing.

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arena22 How arena22 Handles Your Data in Indonesia
PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If you have questions about your stored data, wallet records, or account history, our support team can walk you through your options. Reach out through any of the channels below and mention your account email so we can pull the right records quickly.

Live Chat Support Start a live chat session from your account dashboard. Our team can review what data is stored under your profile and explain how your GoPay or OVO transaction records are kept.
Email Privacy Request Send a written request to our support email if you want a full data summary, an update to incorrect details, or removal of non-essential records where local law permits.
Account Settings Panel Your account settings page lets you update your registered mobile number, linked e-wallet details, and notification preferences without needing to contact support.
arena22 What arena22 Collects and Why

What arena22 Collects and Why

When you open an account, we collect your registration details, device identifiers, and transaction records linked to your DANA, OVO, or GoPay wallet. This data is used to verify your identity, process withdrawals, and keep your account secure. We do not sell your personal information to third parties. Session data — such as login timestamps and browser type — helps us spot

unusual access patterns and protect your account. Players in Batam accessing via mobile browser go through the same data handling as desktop users. Every data point we hold has a specific purpose tied to running your account safely.

HOW WE PROTECT YOU

Privacy Practices You Can Check

arena22 runs its data handling on a few clear principles: collect only what's needed, store it securely, and give you real ways to access or correct it. These are the specific practices that back that up.

SSL Encryption on All Transactions

Every DANA, OVO, and GoPay transaction on arena22 passes through SSL-encrypted connections. Your wallet credentials are never stored on our servers in plain text.

KYC Verification for Withdrawals

We run KYC checks before processing withdrawals. This protects your account from unauthorised payouts and ensures the correct wallet receives your funds.

No Third-Party Data Sales

Your personal details and transaction history are not shared with advertisers or data brokers. We share data only when required by applicable law or to process your payment.

Access and Correction Rights

You can request a copy of the data we hold on your account or ask us to correct inaccurate details. Submit your request via live chat or email with your account reference.

Key Privacy Terms for Indonesia Accounts

What is KYC in the context of an arena22 account?

KYC stands for Know Your Customer. It is the identity verification process arena22 runs before releasing a withdrawal — typically a document check matched to your registered wallet name.

What does SSL mean for my transaction data?

SSL (Secure Sockets Layer) is an encryption protocol. It scrambles data sent between your device and arena22 servers so wallet credentials and personal details cannot be read in transit.

What is a data subject access request?

A formal request you make to arena22 asking for a copy of all personal data we hold on your account. You can submit one via email, and we aim to respond within the timeframe local law requires.

What does 'data retention' mean for my account?

Data retention refers to how long arena22 keeps your account records after closure. Transaction logs and identity documents are kept for the period required under applicable regulations, then deleted.

What is a privacy policy update notification?

When arena22 changes how your data is handled, we notify you by email or in-app message before the update takes effect, giving you time to review the changes and decide whether to continue.

What is two-factor authentication (2FA) in account security?

2FA is an extra login step after your password — usually a one-time code sent to your registered mobile number. It stops unauthorised access even if your password is compromised.

What Indonesia Players Ask About Privacy

These are the questions we hear most often from Indonesia accounts about how data is handled, what gets stored, and what you can do about it.

We record your linked e-wallet number to process deposits and withdrawals correctly. It is stored in encrypted form and only used for transaction routing — never shared with third parties outside of payment processing.

You can request account closure via live chat or email. Some records — such as transaction logs — must be kept for a legally required period. We will tell you exactly what is retained and for how long before closing.

Only authorised arena22 staff with a specific operational need can access your account history. Your transaction records are not visible to other account holders or shared outside the platform except as required by law.

Mobile browser sessions can stay active based on your device settings. We recommend logging out on shared devices. If our system detects a login from an unfamiliar location, you may be asked to verify via OTP before access is granted.

If a breach affects your personal data, we notify you promptly via your registered email. We also take immediate steps to contain the breach, assess the scope, and report to relevant authorities where local law requires it.

We use cookies to keep your session active, remember your language preference, and understand which pages load most on mobile. You can manage cookie settings through your browser. Disabling some cookies may affect login continuity.
Reference

Privacy Guide Indonesia

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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