Reference

How arena22 Handles Your Personal Data

Your account with arena22 involves personal data — your contact details, wallet information like DANA, OVO, or GoPay, and your activity on the platform. This page explains exactly what we collect, why we collect it, and what you can do about it.

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HOW WE PROTECT IT

Security, Retention, and Your Control

We use SSL encryption across all connections and apply access controls so only authorised staff can view account data. Your data is not kept longer than necessary — active accounts retain records for operational and compliance purposes, and closed accounts are subject to a defined retention window before deletion. You have the right to request a copy of your data or ask us to correct inaccuracies at any time.

Encryption

All data in transit between your device and arena22 is encrypted via SSL. This covers login, wallet linking, and every transaction you make.

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can disable non-essential cookies in your browser.

Data Retention

Account data is held while your account is active and for a regulatory retention period after closure. You can request deletion of non-essential data at any time.

Access Requests

You can request a copy of the personal data we hold on you. Submit your request via live chat or email with your registered account details.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Start a chat from the arena22 lobby — the fastest way to raise a data or privacy question with our support team.

Email Support Send your data request or privacy concern to our support email. Include your account details so we can respond accurately.

Account Settings Some data updates — like your contact number or linked e-wallet — can be made directly inside your account settings without contacting support.

What Information We Hold and Why

arena22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide — name, email, phone number, and the e-wallet you use to transact, whether that's DANA, OVO, or GoPay. We also log device and session data: your browser type, IP address, and the pages you visit.

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This helps us verify your identity, process your deposits and withdrawals, and keep your account secure. Transaction records are kept as long as your account is active and for a period after closure, as required by applicable regulations. We do not sell your personal data to
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third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete your transaction — nothing more. If you access arena22 from Batam or anywhere else in Indonesia, the same data practices apply. Cookies and similar tracking
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tools are used to keep your session active and to understand how the platform is used so we can improve it. You can manage cookie preferences through your browser settings at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most often about data, account privacy, and your rights on arena22.

We collect your name, email address, phone number, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also logged for security purposes.

We share data only with payment processors like DANA, OVO, and GoPay, and only the minimum needed to complete your transaction. We do not sell your personal data.

Contact us via live chat or email with your registered account email address. We'll locate your record and provide the data we hold within a reasonable timeframe.

Yes. You can request deletion of non-essential data at any time. Some records must be retained for regulatory compliance, but we'll explain what applies to your account.

Session cookies keep you logged in during your visit. Analytics cookies help us understand how the platform is used. You can manage or disable non-essential cookies through your browser settings.

We store only what's needed to process and verify your transactions. Full wallet credentials are never stored on our servers — payments are handled through the respective payment provider's secure channel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How arena22 Handles Your Personal Data

Security, Retention, and Your Control

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does arena22 collect when I register?

02 Does arena22 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask arena22 to delete my account data?

05 How does arena22 use cookies?

06 Is my DANA, OVO, or GoPay wallet information stored by arena22?

Privacy Policy

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